Professional Custom Services* Service Level Agreement Plans (SLA)**
Professional Custom Services*
| Professional Custom Services are provided to clients who need to get a specific job done within their organization. |
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ProduceLive!
Subscriber
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Non-Subscriber
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| ProduceLive! Design Documents |
$75/hr
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N/A
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| ProduceLive! Custom Programming |
$75/hr
($0 Install)
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N/A
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| Custom Programming |
$125/hr
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$250/hr
(Minimum Project - $20K)
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| Custom Design Documents |
$125/hr
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$250/hr
(Minimum Project - $10K)
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| Your Business Data Migration |
$50/hr
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$250/hr
(Minimum Project - $5k)
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| Custom Conference Connect Skin |
$500
($0 Install)
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N/A
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Custom Color Skin
(simple website design) |
$1,800
($0 Install)
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$3,200 Minimum
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Custom Graphic Skin
(website design w/o Flash/Silverlight) |
$2,800
($0 Install)
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$5,500 Minimum
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Custom Flash/Silverlight Skin
(website design w/Flash/Silverlight) |
$4,200
($0 Install)
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$7,500 Minimum
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Portal Management
(website maintenance) |
$75/hr
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$250/hr
(10 Hr retainer)
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| Domain Name Management |
$75/hr
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$250/hr
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New Email Set Up
(using Google Apps up to 8 accounts) |
$450
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$950
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| Add/Remove Google Apps User |
$25
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$100
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Add/Remove Portal
(website) |
$1200
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N/A
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| Skin Install/Uninstall |
$100
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N/A
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Module Review/Install/Uninstall
(3rd party custom program) |
$300 & up
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N/A
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| Remote Consult/person |
$75/hr
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$250/hr
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| On-site Consult/person |
$2,000/day
$4,000/3 days
(Plus Expenses)
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$4,000/day
$8,000/3 days
(Plus Expenses)
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24/7 Email/Phone/Remote Support
(depending on Plan limits) |
ProduceLive! Support
FREE for Life
(No restrictions)
|
see Service Level
Agreements (SLAs)
tab above
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* The Professional Custom Services listed above are provided by Cybreze Enterprses LLC, owner and creator of ProduceLive!, and their affiliates.
These rates detailed above are subject to change without notice.
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Service Level Agreement Plans (SLA)**
| We realize there are many situations in business and aspects of technology outside our ProduceLive! solution that require special attention from time to time. Our SLAs are designed to provide valuable service and support to deal with these many opportunities. Please consider the following SLA plans for your needs. |
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Bronze
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Silver
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Gold
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Platinum
|
| ProduceLive! Subscriber |
$295/Mo
Or
$3,245/Yr
|
$695/Mo
Or
$7,2645/Yr
|
$1,500/Mo
Or
$16,500/Yr
|
$2,795/Mo
Or
$30,745/Yr
|
| Non-Subscriber |
$795/Mo
Or
$8,745/Yr
|
$1,745/Mo
Or
$19,195/Yr
|
$3,795/Mo
Or
$41,745/Yr
|
$6,995/Mo
Or
$81,000/Yr
|
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| Max Response Hours |
6
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12
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8
|
4
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| Availability |
8-5 M-F (EST)
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24/7
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24/7
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24/7
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| Dedicated Rep |
|
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Yes
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Yes
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| Open Ticket By Web |
Yes
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Yes
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Yes
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Yes
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| Open Ticket By Email |
|
Yes
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Yes
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Yes
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| Open Ticket By Phone |
|
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Yes
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Yes
|
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| Priority Now |
|
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Yes
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Yes
|
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| Tickets /Year |
10
|
30
|
75
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150
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| Tickets /Quarter |
5
|
15
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35
|
50
|
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Individual Tickets have no time restrictions. The averages for billable time shown below are for comparison purposes only.
|
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(avg 4hr/ticket
= $65/hr)
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(avg 4hr/ticket
= $60/hr)
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(avg 4hr/ticket
= $55/hr)
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(avg 4hr/ticket
= $50/hr)
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| Food Safety |
Tracability |
Product Recall |
Human Resources |
| Campaigns |
Recoverability |
Security |
Ecommerce |
| Merchandising |
Marketing |
Disaster Recovery |
Consulting |
| Sustainability |
Finances |
Growth Planning |
Culture |
| Insurance |
Application |
Processes |
Structure |
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ASP.NET
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Visual Studio
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SQL Server
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C++/C#
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PHP
|
HTML
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Flash
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Silverlight
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| XHTML |
CSS |
W3C |
Java |
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Javascript
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XML
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AJAX
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Microsoft Office
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Exchange
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Database Analysis
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Database Optimization
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Cold Fusion
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EDI
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Mobility
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Project Management
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Network Administration
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System Security
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FTP
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Email
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IIS
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XP
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Vista
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Windows Server
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Website Design
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Firefox
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Internet Explorer
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Opera
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Quickbooks
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Gmail
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File Management
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Replication
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Workflow
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| Localization |
Multiple Language |
WAN |
LAN |
| Database Management |
Graphical Reporting |
Politics |
Utilization |
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** The Service Level Agreement Plans (SLAs) listed above are provided by Cybreze Enterprses LLC, owner and creator of ProduceLive!, and their affiliates.
These rates detailed above are subject to change without notice.
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